Frequently Asked Questions

Upon taking mattress out of the box, let it expand for a few minutes and it will be ready for a good sleep. It will usually take 48 to 72 hours for the mattress to fully inflate.

Please email us at [email protected] with your order number.

If your delivery address is in any area outside of Hong Kong Main Island and New Territories, there will be a delivery top-up required (prices depends on the location ranging between 800 to 1500 HKD). Delivery will be made within 3-6 working days.

The 120 night trial begins when the mattress is delivered to your home. The Origin Mattress supports the natural alignment of your body unlike any other mattress, so it can take some time for your body to completely adjust. Similar to when you start fixing poor posture, it may feel odd or uncomfortable at first, so we highly recommend you sleep on it for a few weeks to give your body a chance to adjust. If you’re still unsatisfied after 25 nights, you can return it for a full refund.

Our 120 Night Trial starts from the date the mattress arrives at your home.

Returning the mattress is quick & easy. Simply send us an email with your (1) order number, (2) image of mattress, and (3) reason for returning to [email protected], and leave the rest to us. Our friendly customer support team will arrange to pick up your mattress from your home. Once we receive your return, the refund will take 7-14 days to process and credited directly back to your original payment method.

Don’t worry, we wouldn’t dream of asking you to get it back in the box! Our delivery team will pick up the mattress in its current condition from your home.

Not to worry, we will uphold our 120 Night Trial promise as long as the mattress is not extensively damaged and it is returned within 120 nights. Please refer to our Terms and Conditions for more information.

No way! Every mattress is fresh out of the box and we never resell used mattresses. Each returned mattress is either sent to a third-party recycling company or discarded.

Yes, we have partnered with Furni Junction to offer you the chance to meet the Origin mattress. Our address is at Unit L, 1/F, Lladro Centre, 72 Hoi Yuen Rd., Kwun Tong, Hong Kong.

Operating Hours

Monday to Friday: 11am – 8pm (unstaffed)
Saturday & Sunday: 12pm – 7pm (staffed)

For weekdays, there is no staff present and pin-access is required. You can view instructions for the pin at the door or send a WhatsApp to 96517219 for the pin (at least 2 hours prior to visiting).

An appointment is not required during the operating hours on weekends and walk-in visits are welcome.

Queries on appointments for Furni Junction: please call 56893613 or 46777861 Queries on Origin mattress & pillows: please call 30022217

The Origin Mattress is a hybrid mattress made from 6 layers of ultra high-quality materials, which are durable & provide great body support. Top Layer: Airflow Tencel Cover, Middle Layers: Natural Latex Layer, Cooling Gel Memory Foam, Foam Encasement Layer, Reflex Support Layer, Base Layer: Vanadium Calico Encased Pocket Springs

Traditional mattresses are usually made from a single material like foam, latex, or pocket springs. A hybrid mattress like the Origin Mattress combines the different materials into one perfect mattress. Many sleepers enjoy hybrid mattresses as they provide a more balanced sleep experience – with the softness & pressure-relief that comes from memory foam, yet still retaining the supportive firmness, motion isolation, and bounciness due to the latex & pocketed springs core. Hybrid mattresses are also more durable and have longer lifespans then traditional mattresses.

Simple answer: The Origin Hybrid 6-layer technology. No other mattress has our hybrid technology which combines some of the highest quality materials in the market into one perfect mattress. The Origin Mattress has gone through dozens of sleep trials, more than 10 different product tests and over 100 density changes before making it to market.

No. The Origin Mattress is designed to sleep cool in Hong Kong’s weather. Its gel-infused memory foam has effective cooling properties and wicks away body heat. In addition, Tencel is highly breathable & promotes airflow, ensuring you enjoy a cool & comfortable sleep.

Yes. The Origin Mattress is hypoallergenic, anti-parasitic, and anti-microbial. This means it’s completely safe for people who are sensitive to allergens, including children & elderly.

No. The Origin Mattress is engineered with some of the highest quality materials in the market, and its unique 6-layer hybrid construction provides strong support at the core, making it much more durable and resistant to sinking than regular mattresses.

Any good mattress should last at least 7-8 years. However, some mattress brands last longer, which is even better! Origin offers one of the longest-lasting mattresses, with a lifespan of between 10-20 years (depending on how you care for it) which makes it a great investment for perfect supportive sleep.

15 Years (from date of purchase)

This limited warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).
• Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the mattress cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

2 Years (from date of purchase)

This limited warranty covers the following:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear.
• Any physical or structural flaw in the latex pillow that causes the foam to split or crack, despite normal usage and proper handling.

This limited warranty does not cover the following:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Origin.
• Damage resulting from washing or drying the pillow cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Origin Sleep will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

Claims covered under these limited warranty may be made by reaching us at [email protected]

IMPORTANT

If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing by email at [email protected] within three (3) days of receipt of your delivery.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.